https://helpforum.sky.com/t5/Account-Billing/Outstanding-bill-to-pay/m-p/5237365#M286410 <P>I have an outstanding ammount of £37 and need a little time to pay</P> Tue, 24 Mar 2026 13:34:48 GMT JohnDavies2 2026-03-24T13:34:48Z https://helpforum.sky.com/t5/Account-Billing/Outstanding-bill-to-pay/m-p/5237361#M286409 <P>I want to speak to sky about my account&nbsp;</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Notes: Retitled to better reflect issue</FONT></P> Tue, 24 Mar 2026 13:57:23 GMT https://helpforum.sky.com/t5/Account-Billing/Outstanding-bill-to-pay/m-p/5237361#M286409 JohnDavies2 2026-03-24T13:57:23Z https://helpforum.sky.com/t5/Account-Billing/Outstanding-bill-to-pay/m-p/5237365#M286410 <P>I have an outstanding ammount of £37 and need a little time to pay</P> Tue, 24 Mar 2026 13:34:48 GMT https://helpforum.sky.com/t5/Account-Billing/Outstanding-bill-to-pay/m-p/5237365#M286410 JohnDavies2 2026-03-24T13:34:48Z https://helpforum.sky.com/t5/Account-Billing/Outstanding-bill-to-pay/m-p/5237393#M286411 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4643576">@JohnDavies2</a>&nbsp;</P> <P>Have your services been restricted or are they still working ?</P> Tue, 24 Mar 2026 13:54:44 GMT https://helpforum.sky.com/t5/Account-Billing/Outstanding-bill-to-pay/m-p/5237393#M286411 caesarome 2026-03-24T13:54:44Z https://helpforum.sky.com/t5/Account-Billing/Outstanding-bill-to-pay/m-p/5237434#M286420 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4643576">@JohnDavies2</a>&nbsp;</P> <P>If services haven't been restricted yet this&nbsp;process applies to all customers … <BR /><BR />🟣If you usually pay by <STRONG>Direct Debit </STRONG>and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (<STRONG>warning: </STRONG>any manual payment at this point will only go as a credit towards the following months bill). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR />🟣If you usually pay by <STRONG>Continuous Card </STRONG>and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />These links may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A><BR /><BR />If you are behind with Stream or Glass payments there is further information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Tue, 24 Mar 2026 14:47:57 GMT https://helpforum.sky.com/t5/Account-Billing/Outstanding-bill-to-pay/m-p/5237434#M286420 Daniel0210 2026-03-24T14:47:57Z