topic Incorrect Billing in Account & Billing

Incorrect Billing

TSB05 — Tue, 24 Mar 2026 13:34:46 GMT

I have contacted Sky TV on 3 occasions over the last 4 weeks to discuss over charging on my account commencing in February. As the issue has not been corrected and I am in credit, I have stopped my Direct Debit. I am now receiving threatening emails and I am unable to contact Sky by phone to discuss this, as the automated messenger only gives me the option to pay an outstanding amount which is not due. I have tried your 'Chat' today and this is even less effective than the Sky Colleagues I have spoken to on the phone previously. I am content to pay any outstanding bills once previous and future billing is corrected

Re: Incorrect Billing

caesarome — Tue, 24 Mar 2026 13:47:56 GMT

@TSB05

You are talking to other customers here and not to Sky.

As you have discovered stopping the direct debit will get you nowhere and could lead to a missed payment which in turn will see your services restricted.

You say the billing in wrong but could it be due to a discount ending and also April's annual price rise that is behind this ?

Re: Incorrect Billing

MightyQuinn — Tue, 24 Mar 2026 13:55:19 GMT

@TSB05 wrote:
I have tried your 'Chat' today

Hi @TSB05 Sorry, not our 'Chat'. Please see Welcome below for information about this community.

Re: Incorrect Billing

Mark39 — Tue, 24 Mar 2026 14:23:58 GMT

@TSB05 difficult to help without seeing the full picture. However, if the credit on your Sky account materialised after your last bill was generated (two weeks before payment became due) it can't be retrospectively applied to that bill. That leaves you in the position of having an overdue bill and a credit on your account.