topic Trying to get credit back in Account & Billing

Trying to get credit back

KP44 — Tue, 24 Mar 2026 07:17:35 GMT

Hi,

I cancelled my sky account over 12 months ago and only a couple of days ago received an email stating there is a balance on my account to be repaid. I don't live at the previous address hence the cancellation for a cheque to be issued and 48hrs of trying to get hold of someone without the virtual assistant giving me the run around has proved fruitless. Can someone help me please.

Re: Trying to get credit back

Daniel0210 — Tue, 24 Mar 2026 07:33:39 GMT

@KP44

If you wish, we can escalate your post to Skys Community Messaging Team. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address.

Let us know on this thread if you wish to do this confirming it's still showing as a credit on your Sky account.

Re: Trying to get credit back

KP44 — Tue, 24 Mar 2026 07:38:57 GMT

Yes please escalate as suggested. Many thanks

Re: Trying to get credit back

Daniel0210 — Tue, 24 Mar 2026 07:41:14 GMT

@KP44
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Trying to get credit back

Brill+Gill — Tue, 24 Mar 2026 08:40:00 GMT

Thanks for escalating this @Daniel0210. We’ve sent @KP44 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.