topic 2 Step Verification - changing phone number in Account & Billing

2 Step Verification - changing phone number

Dobby7824 — Tue, 24 Mar 2026 06:54:35 GMT

Hi,

I contacted sky a couple of days ago asking to change the number setup for 2 step verification on my account, as it was a completely random phone number that I didn't recognise.

The advisor told me this has been changed, and I received an email to say "there's been a request made to change your details". However, the number hasn't been updated yet.

is this something that takes a while to update? And help would be appreciated.

Re: 2 Step Verification - changing phone number

Brill+Gill — Tue, 24 Mar 2026 08:39:08 GMT

Hi @Dobby7824, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: 2 Step Verification - changing phone number

Mark39 — Tue, 24 Mar 2026 08:49:50 GMT

@Dobby7824 use your Recovery Code to turn off 2 step verification. Then you can set it up again with the correct mobile number, if you wish.