topic Re: Credit refund after account closure in Account & Billing

Credit refund after account closure

sushig123 — Mon, 23 Mar 2026 09:07:32 GMT

Hello

I moved to BT and so Sky closed my account on the 14th March. I have around £31 in credit on my account and an advisor on the phone said this will take 4-5 days to be returned to me but nothing yet. How do I go about obtaining my refund? The chatbot seems to not be of any help.

Re: Credit refund after account closure

GD1 — Mon, 23 Mar 2026 10:15:20 GMT

@sushig123 Have you left your payment method in place? If so we can ask the community messaging team to arrange to process the refund request for you.

Re: Credit refund after account closure

sushig123 — Mon, 23 Mar 2026 09:10:15 GMT

Hi, yes I haven't changed any details on my account so my regular payment should still be in place.

Re: Credit refund after account closure

GD1 — Mon, 23 Mar 2026 09:17:34 GMT

@sushig123 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit refund after account closure

Danz994 — Mon, 23 Mar 2026 10:13:57 GMT

Good morning @GD1 Thanks for making us aware of this. I'll send @sushig123 an invite now and we can assist further. Thanks, Danielle