topic Re: issue with my bill in Account & Billing

issue with my bill

Aaronm89 — Mon, 23 Mar 2026 03:44:11 GMT

why is my bill saying

Credit for Cancellation of Sky Full Fibre Gigafast - 31 days

-£46.00

Credit for Cancellation of Sky Full Fibre Gigafast - 28 days

-£46.00

Credit for Cancellation of Sky Full Fibre Gigafast - 6 days

-£8.90 when im still on full fiber and have not canceled by full fiber browdband

Re: issue with my bill

caesarome — Mon, 23 Mar 2026 05:31:40 GMT

@Aaronm89

What do your future bills show ?

Have you made any broadband related changes recently ?

Re: issue with my bill

Aaronm89 — Mon, 23 Mar 2026 16:13:27 GMT

no i have not made any changes and my next bill was for £23 in april then go back up to £50 in may

Re: issue with my bill

ItWasAllMichele — Mon, 23 Mar 2026 17:52:13 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141