topic Re: Email issue in Account & Billing

Email issue

Katrinamelican — Sun, 22 Mar 2026 12:39:48 GMT

Hi i set up new sky account and gave wrong email. Email should end in .com not .ie.

I cant change it . Can anyone help. As i have ordered sky to be installed but emails are going to the wrong email that doesnt exist

Re: Email issue

caesarome — Sun, 22 Mar 2026 12:59:36 GMT

@Katrinamelican

Are you using this email address as a login or is it the one used as the address on the account for emails and the like from Sky ?

Re: Email issue

Katrinamelican — Sun, 22 Mar 2026 13:42:49 GMT

Sorry i dont understand. I have one email address and its wrong end of it should be .com not .ie

Re: Email issue

MightyQuinn — Sun, 22 Mar 2026 14:17:12 GMT

@Katrinamelican wrote:
Sorry i dont understand. I have one email address and its wrong end of it should be .com not .ie

Hi @Katrinamelican What happens if you correct your email address: https://id.sky.com/change/email/

Re: Email issue

Katrinamelican — Sun, 22 Mar 2026 14:43:25 GMT

It sends an activation code to the incorrect email. Lol so i cant change it

Re: Email issue

MightyQuinn — Sun, 22 Mar 2026 15:44:30 GMT

Hi @Katrinamelican

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Email issue

J_ham — Sun, 22 Mar 2026 16:46:55 GMT

Thanks @MightyQuinn for escalating this. We’ve sent @Katrinamelican an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Email issue

Katrinamelican1 — Sun, 22 Mar 2026 21:33:05 GMT

Hi i didnt get an invite

Re: Email issue

Katrinamelican1 — Sun, 22 Mar 2026 21:36:21 GMT

Really confused i had create a new username to get back in here

Re: Email issue

caesarome — Sun, 22 Mar 2026 21:39:03 GMT

The invite was sent to your @Katrinamelican username so you need to logout of this new account you have created and log back in with the @Katrinamelican one then you should see the chat bubble at the bottom of this page.

Re: Email issue

Katrinamelican1 — Sun, 22 Mar 2026 21:44:18 GMT

I cant anytime i log in as katrinamelican it reopens as katrinamelican1

Re: Email issue

Katrinamelican1 — Sun, 22 Mar 2026 21:45:30 GMT

So odd the whole process is driving me crazy lol