topic Re: Broadband haggling in Account & Billing

Broadband haggling

gasman1078 — Sun, 22 Mar 2026 18:59:52 GMT

I am out of contract with Sky broadband . Will they match prices from other suppliers . I can get EE 900 a lot cheaper over 24 months than Sky via Uswitch

Re: Broadband haggling

Daniel0210 — Sun, 22 Mar 2026 19:02:42 GMT

@gasman1078

The price you're seeing for EE is as a new customer. You're not a new Sky customer.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back.
See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Broadband haggling

gasman1078 — Sun, 22 Mar 2026 19:07:43 GMT

Thank you , thats helpfull

Re: Broadband haggling

gasman1078 — Wed, 25 Mar 2026 17:14:28 GMT

Ive just tried to " haggle" a new price , we were paying £ 45 for 150 broadband was have been offered a price of £40 for the same . We've gone to EE 900 for about £27 . I find it hard to believe that Sky are not intersted in keeping existing customers . I am aware that this may happen again in 24 months so we will change again no problem .

Re: Broadband haggling

PandJ2020 — Wed, 25 Mar 2026 17:31:02 GMT

@gasman1078 wrote:
I find it hard to believe that Sky are not intersted in keeping existing customers

It's almost as if they don't want to sell products at a loss...

Re: Broadband haggling

MarkGoldsmith — Wed, 25 Mar 2026 20:27:19 GMT

@gasman1078 wrote:
Ive just tried to " haggle" a new price , we were paying £ 45 for 150 broadband was have been offered a price of £40 for the same . We've gone to EE 900 for about £27 . I find it hard to believe that Sky are not intersted in keeping existing customers . I am aware that this may happen again in 24 months so we will change again no problem .

@gasman1078 Thats the way the broadband industry essentially is. The cheap new customer deals are typically either offered at a loss or at near break even point in order to attract new customers.