topic Re: Payment in Account & Billing

Payment

KingPyno — Sun, 22 Mar 2026 12:45:43 GMT

Is there a possibility for promise to pay

Re: Payment

Daniel0210 — Sun, 22 Mar 2026 12:56:59 GMT

Sky don't allow promises to pay on live accounts.

If your services are not yet restricted the billing process applies to all customers …

🟣If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟣If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Payment

Me134 — Sun, 22 Mar 2026 12:56:08 GMT

@KingPyno wrote:
Is there a possibility for promise to pay

You'll possibly be surprised to hear that no, Sky don't accept promises to pay.

If you're having difficulties paying then contact them directly and see how they can help.

Re: Payment

KingPyno — Sun, 22 Mar 2026 12:57:51 GMT

I did but the call ended.. can u help me with a direct number

Re: Payment

caesarome — Sun, 22 Mar 2026 12:58:06 GMT

@KingPyno

There is no chances for a promise to pay as Sky have never done this so even if you do call them about the issues you are having it is possible that some advisers will wrongly tell you that this is possible when it is not.

Re: Payment

Daniel0210 — Sun, 22 Mar 2026 12:59:27 GMT

@KingPyno
Just remember ~ agents CANNOT stop restrictions being imposed.

These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟣 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟣online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.