topic Re: Credit on my account in Account & Billing

Re: Credit on my account

claire881 — Sun, 22 Mar 2026 11:33:23 GMT

Please can someone help- I have credit on my account however I have since moved house and need to give Sky my new address for the cheque. A phone number or email address would be useful? Sky website is awful for accessing help!

Re: Credit on my account

Daniel0210 — Sun, 22 Mar 2026 11:38:05 GMT

@claire881

Presumably this is after cancelling Sky?

Refunds after cancelling should take about 6 weeks from your last day of connection but posts here suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note: [The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will take time].

Re: Credit on my account

Daniel0210 — Sun, 22 Mar 2026 11:44:31 GMT

@claire881

Your duplicate post has been removed as I've already provided advice on this one.

Re: Credit on my account

claire881 — Sun, 22 Mar 2026 15:55:30 GMT

Thank you- yes, cancelled it a year ago and recently received the email about credit refund. Yes, would appreciate any help please.

Re: Credit on my account

Daniel0210 — Sun, 22 Mar 2026 15:57:52 GMT

@claire881
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on my account

J_ham — Sun, 22 Mar 2026 16:45:37 GMT

Thanks @Daniel0210 for escalating this. We’ve sent @claire881 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit on my account

claire881 — Mon, 23 Mar 2026 18:30:40 GMT

Hello, can't see an invite yet?

Re: Credit on my account

Daniel0210 — Mon, 23 Mar 2026 18:33:15 GMT

@claire881

There should be a blue/red chat bubble at the bottom of the forum page. The invite was sent yesterday (as per the post above yours).