topic Re: Return package in Account & Billing

Return package

KristinaUzunyan — Sun, 22 Mar 2026 08:24:07 GMT

You sent return package on my last address but I'm move

Re: Return package

caesarome — Sun, 22 Mar 2026 09:31:47 GMT

Sky will have sent it to the address that was on your account at the time of the cancellation so if you need it being sent to your new address you would need to call them to ask them to update your address and then it can be sent out again to you.

Re: Return package

Mark39 — Sun, 22 Mar 2026 10:05:57 GMT

@KristinaUzunyan ....alternatively you can use your own packaging: https://www.sky.com/help/articles/return-tv-broadband

Re: Return package

Daniel0210 — Sun, 22 Mar 2026 10:18:43 GMT

@KristinaUzunyan
If you’ve successfully cancelled Sky send out returns packaging (to the address where the account was active) for any loaned equipment they are expecting back.

Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

It's the customers responsibility to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return package

arcadeavenger — Sun, 22 Mar 2026 10:44:46 GMT

Hi @KristinaUzunyan , as advised the packaging will be sent to the address the Sky service was registered at but you don't have to use Sky packaging - any box will do and you can create a returns label here https://www.sky.com/help/articles/return-tv-broadband.

It is best to keep hold of the receipt as well for proof of postage in case it goes missing in transit. Thanks, Becca.