topic Re: Account restricted in Account & Billing

Account restricted

Mrsama2013 — Sat, 21 Mar 2026 17:40:11 GMT

Looking for some help.

All of my bills are up to date including marketplace apps.

but my issue is that every time I try to browse new products on the website I keep getting the message that my account is restricted and to removed the outstanding issue.

I click the resolve button and it takes me to my accounts which all say paid. So what is the issue?

I have tried web chat with advisors and they just keep telling me they can't see any issues and it'll be resolved in 24hrs but it's been a week now.

any help would be greatly appreciated.

Re: Account restricted

MightyQuinn — Sat, 21 Mar 2026 18:08:37 GMT

Hi @Mrsama2013

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Account restricted

_Claire — Sat, 21 Mar 2026 18:21:04 GMT

Thanks for escalating this @MightyQuinn. We’ve sent @Mrsama2013 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.