topic Re: I am unable to enter my post code into MY Sky App - caused by two emails? in Account & Billing

I am unable to enter my post code into MY Sky App - caused by two emails?

GavinON — Fri, 20 Mar 2026 22:02:29 GMT

Hi,

I am unable to enter my post code into MY Sky App, I get an error telling me to check the details and wont let me log in to the mysky app. My sky id with tv,mobile and broadband services is assocated with my personal email. I also have a sky work email assocated with another sky id. I assume this would be assocated to my post code too but the account has no sky services assocated with it ? I wonder is this the issue?

Re: I am unable to enter my post code into MY Sky App - caused by two emails?

caesarome — Fri, 20 Mar 2026 22:08:32 GMT

@GavinON wrote:

I wonder is this the issue?

It could be so do both accounts have Sky services on them or is one an older now closed account ?

Re: I am unable to enter my post code into MY Sky App - caused by two emails?

GavinONeill — Sat, 21 Mar 2026 08:07:01 GMT

only the account linked to my personal email has sky services on them, my work email has nothing on it and can be closed Id imagine

Re: I am unable to enter my post code into MY Sky App - caused by two emails?

caesarome — Sat, 21 Mar 2026 10:12:51 GMT

@GavinON

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: I am unable to enter my post code into MY Sky App - caused by two emails?

LauraMac38 — Sat, 21 Mar 2026 10:23:02 GMT

Hi,

@caesarome Thanks for escalating this. We’ve sent @GavinON an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: I am unable to enter my post code into MY Sky App - caused by two emails?

GavinONeill — Mon, 23 Mar 2026 15:16:06 GMT

Hi Laura, I havent received an invite for the chat - can you send it to my personal gmail email address

Re: I am unable to enter my post code into MY Sky App - caused by two emails?

ItWasAllMichele — Mon, 23 Mar 2026 16:06:25 GMT

Hi Gavin, I'm afraid we’re unable to send invites to email addresses, but I will send you another chat invite from this platform now. ^Michelle

Re: I am unable to enter my post code into MY Sky App - caused by two emails?

GavinONeill — Mon, 23 Mar 2026 16:14:56 GMT

Thnaks I have started a chat