topic Re: Reducing products in Account & Billing

Reducing products

Karen512 — Fri, 20 Mar 2026 12:46:28 GMT

Hello I would like to know if there are any services on my sky i can reduce..the only one we really watch is the sports..my husband has cancer for which we can produce evidence of diagnosis. And financially I have had to reduce my hours to care for my husband

Re: Reducing products

GD1 — Fri, 20 Mar 2026 12:51:35 GMT

@Karen512 Your post has been moved from the Sky Go board as your query unrelated to the Sky Go PC/Mobile app.

In any event ypu would need to speak to SKy to discuss any account changes as the community can't help with this.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Reducing products

Daniel0210 — Fri, 20 Mar 2026 12:51:02 GMT

@Karen512

Sorry to hear of his health issues. As customers we obviously don't know what exactly you subscribe to.

To remove part of your TV package you need to contact Sky giving the standard 31 days notice. If you have 'in contract' discounts you may not be able to remove them because the discounts were provided on the understanding you’d be paying for the full period. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade