topic So backwards in Account & Billing

So backwards

Stoddartsam — Thu, 19 Mar 2026 11:35:39 GMT

What's started as trying to add internet to my existing phones contact has left me probably looking to leave sky when the contacts are up in 2 months.

I just wanted to had boardband, do it on the app and last stage it asks "error and couldn't complete" then do through the virtual cause you can't find a number that leads to a person however I think the personal, barely English speaking was probably worse as their "deals" were more then the prices on my screen.

my phone contacts up in 2 months so no issues doing full transfer over will be nice and easy but if someone from sky could get in touch maybe a person? With real numbers registered to my account? Crazy I know...

Re: So backwards

LJB-C — Fri, 20 Mar 2026 11:48:17 GMT

Hi @Stoddartsam, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: So backwards

TimmyBGood — Fri, 20 Mar 2026 12:11:04 GMT

@Stoddartsam wrote:

What's started as trying to add internet to my existing phones contact has left me probably looking to leave sky when the contacts are up in 2 months.

Perhaps note that broadband is an entirely separate product to a mobile phone subscription, with its own contract, T&C's and minimum term.

Re: So backwards

LauraMac38 — Fri, 20 Mar 2026 12:16:07 GMT

Hi @LJB-C , thanks for escalating this. We’ve sent @Stoddartsam an invite to chat.