topic Re: Refund request in Account & Billing

Refund request

steveb6a — Fri, 20 Mar 2026 08:57:24 GMT

Hello. My Sky account has £72.55 in credit, which I'd like to get refunded. I cancelled my services at the end of my contract back in January 2026 and the old payment method is no longer active. The messaging service is not available and the call wait times are longer than I have time to deal with, hence me contacting here. What can we do to process the refund back to my account? Many thanks.

Re: Refund request

Daniel0210 — Fri, 20 Mar 2026 09:06:38 GMT

@steveb6a
Refunds after cancelling should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note: [The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will take time].

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and whether you’ve moved address since leaving.

Re: Refund request

steveb6a — Fri, 20 Mar 2026 09:09:48 GMT

Thanks for the quick reply - much appreciated. Confirming that is a credit that is showing and not money owed by me. And I am still at the same address per the original Sky contract/service. I'm happy for the original payment method to be reinstated if that makes the refund process easier and quicker.

Re: Refund request

Daniel0210 — Fri, 20 Mar 2026 09:11:17 GMT

@steveb6a
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund request

LJB-C — Fri, 20 Mar 2026 09:34:37 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.