topic Re: Complaint help in Account & Billing

Complaint help

Madge65_ — Thu, 19 Mar 2026 09:37:16 GMT

I really need to speak with someone from sky that can understand me please 🙏 I'm not getting anywhere with my enquiry/ complaint regarding my sky mobile

Moderator Actions: Edited title to reflect issue

Re: Neil at dunfermline

caesarome — Thu, 19 Mar 2026 09:35:28 GMT

@Madge65_

We are just customers here so you would need to call Sky if you want to speak to someone unless you think we can help with any questions you have with Sky Mobile ?

Re: Complaint help

Mark39 — Thu, 19 Mar 2026 09:39:58 GMT

@Madge65_ what's your enquiry? We may be able to help, or guide you on speaking to Sky about it?

Re: Complaint help

Madge65_ — Thu, 19 Mar 2026 11:46:53 GMT

It's just about the extra £63 pound added to my bill I don't understand why the sim has an unavailable number, I have spoked to a number of call handlers and they agreed that they couldn't understand why 🤷‍♀️help please 😊

Re: Complaint help

caesarome — Thu, 19 Mar 2026 11:59:14 GMT

@Madge65_

Can you tell us the full issue ?

Are you seeing a £63 increase on your bill, if so what shows on your bill on the MySky app ?

Tell us more about this unavailable number, is this happening when you call any number or just one ?