Overcharging

DL56 — Thu, 19 Mar 2026 10:31:23 GMT

upto 31st March 2025 my monthly bill was £54.50

From 1st April new monthly bill was £59.23. (No alteration to services supplied)

after a couple of months of incorrect charging and credit you started to charge me

£63.49 a month. Finally in December 2025 I received a credit of £34.26,

the January payment to March again went back to £63.49 instead of £59.23

please credit £12.78 and please ensure the increase on April 1st applies to £59.23 not the incorrect price

Regards

David Legg

Re: Overcharging

Daniel0210 — Thu, 19 Mar 2026 11:04:58 GMT

@DL56
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers. Therefore we can't see your bills.

@DL56 wrote:

upto 31st March 2025 my monthly bill was £54.50

From 1st April new monthly bill was £59.23. (No alteration to services supplied)

That seems to have been the 2025 price increase.

after a couple of months of incorrect charging and credit you started to charge me

£63.49 a month.

That may have been an increase that was deferred for a couple of months but I'm guessing here.

Finally in December 2025 I received a credit of £34.26,

the January payment to March again went back to £63.49 instead of £59.23

please credit £12.78 and please ensure the increase on April 1st applies to £59.23 not the incorrect price

Could these rises also incorporate the end of a discounted deal?

topic Overcharging in Account & Billing

Overcharging

Re: Overcharging