topic Re: Trying to cancel my Sky TV package. They make it impossible in Account & Billing

Trying to cancel my Sky TV package. They make it impossible

IEGB90 — Mon, 18 Nov 2024 18:30:56 GMT

They leave you on a chat queue that times out...over and over again. They never answer.........

You are on a call to UK from Ireland for an hour and then the lines drops. OR you get through and its the Scottish branch and they say "Need to transfer you to the Irish team" (Who seem to never actually be in work)

They are charging me DOUBLE my agreed contract amount now that the year has passed. I WANT OUT....

CONTACT ME AND REMOVE MY SKY TV PACKAGE AT ONCE

Re: Trying to cancel my Sky TV package. They make it impossible

Mark39 — Mon, 18 Nov 2024 18:36:21 GMT

Sky won't contact you in response to a forum post.

Re: Trying to cancel my Sky TV package. They make it impossible

IEGB90 — Mon, 18 Nov 2024 18:37:46 GMT

@Mark39 So do you have any idea how in the name of good god I am going to cancel this? Its beyond frustrating. This is going on two weeks.

Re: Trying to cancel my Sky TV package. They make it impossible

Daniel0210 — Mon, 18 Nov 2024 18:40:29 GMT

@IEGB90

Sky won't contact you. They won't know who you are through your Community log-in name.

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

Re: Trying to cancel my Sky TV package. They make it impossible

IEGB90 — Mon, 18 Nov 2024 18:53:18 GMT

Tried everything you have suggested to no avail as I can never actually get in. Honestly its a farce. Ill just phone the banks and submit chargeback and cancel the 13 month direct debit. They should be ashamed of themselves.

Re: Trying to cancel my Sky TV package. They make it impossible

Daniel0210 — Mon, 18 Nov 2024 18:56:19 GMT

@IEGB90

Very unwise. Cancelling your payment method will increase your problems. Sky services will be restricted, late payment fees will be added, you won't be able to speak to Sky, you definitely won't be able to cancel and continued non payment will result in Sky passing the debt to a Debt Recovery company which may ultimately affect your credit score.

Re: Trying to cancel my Sky TV package. They make it impossible

Mark39 — Tue, 19 Nov 2024 13:37:04 GMT

@IEGB90 wrote:

Tried everything you have suggested to no avail as I can never actually get in. Honestly its a farce. Ill just phone the banks and submit chargeback and cancel the 13 month direct debit. They should be ashamed of themselves.

As @Daniel0210 posted, that will just make things more difficult. You've mentioned both Ireland and the UK. Where is your account domiciled? And where are you trying to contact Sky from?

Re: Trying to cancel my Sky TV package. They make it impossible

JM251 — Mon, 03 Feb 2025 18:31:34 GMT

Same for me. I am totally frustrated. I have tried ringing and. on a similar chat text you mentioned. I am since the 27/2/25 midday to now Mon 3/2/2025 trying. On Friday I just cancelled my direct debit and told them to cancel my my sky. Sounds simple they are still sending text and apologising for not dealing with it, and intend texting me again tomorrow . Probably to get my name etc. again. Similar happened to me a couple of years ago with WiFi. I wonder can they be stopped from inflicting this misery on us

Re: Trying to cancel my Sky TV package. They make it impossible

Daniel0210 — Mon, 03 Feb 2025 18:47:05 GMT

@JM251 wrote:

On Friday I just cancelled my direct debit and told them to cancel my my sky.

@JM251

Very unwise. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you still can't cancel, late payment fees will be added and eventually Sky will involved a debt recovery company.

Re: Trying to cancel my Sky TV package. They make it impossible

William120 — Sat, 11 Oct 2025 18:23:36 GMT

Same here, I've been trying for over a month to cance. I've now cancelled mt DD and they can take me to court if they want to, at least I'll get to speak to a human. They've done this deliberately, I've spent hours going round in circles.

Re: Trying to cancel my Sky TV package. They make it impossible

Daniel0210 — Sat, 11 Oct 2025 18:31:25 GMT

@William120 wrote:
I've now cancelled mt DD

@William120

Tempting as it might seem cancelling the payment method is definitely not recommended.

Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.

▪️

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

Re: Trying to cancel my Sky TV package. They make it impossible

William120 — Mon, 13 Oct 2025 08:22:38 GMT

It doesnt include a phone number, or I'd have rung it weeks agom, it just sends you to another link and then the same bot you talked to 4 hours prior . I don't want Sky, my box stopped working weeks and weeks ago, I just want them to leave me alone. [removed]

Moderator Actions: Removed unfounded allegations

Re: Trying to cancel my Sky TV package. They make it impossible

Daniel0210 — Sat, 11 Oct 2025 18:52:34 GMT

@William120

The link does provide a number. I've just checked it. It's an 0333 (I presume you're in the UK).

Re: Trying to cancel my Sky TV package. They make it impossible

daveNOS — Sat, 11 Oct 2025 19:50:16 GMT

@William120 That sort of attitude is a recipe for disaster.

Sky won't take you to court, the collections company they pass the debt on to probably will though, and that will vastly increase the costs you owe and could potentially result in a CCJ, if that happens it could impact your employment, especially if you work in the finance department or sector.

Is it really worth that risk and hassle? Surely it's better to call and speak to Sky, even if that means being on hold for a while and having to deal with the awful bot fist.

Re: Trying to cancel my Sky TV package. They make it impossible

William120 — Sat, 11 Oct 2025 20:04:47 GMT

You're not reading my posts. I've tried for over THEE WEEKS to try and speak to someone. To no avail. It's impossible!

And yes, I know all the steps and links. They simply lead right back to the start and the bot, who spend 10 minutes telling you to speak to a human, and the link then takes you eventually back to the bot.

Re: Trying to cancel my Sky TV package. They make it impossible

MightyQuinn — Sat, 11 Oct 2025 20:09:50 GMT

Hi @William120 I'm sorry I haven't read the entire thread, but have you raised a formal Complaint with Sky? Cancelling your DD may have closed some doors.

Re: Trying to cancel my Sky TV package. They make it impossible

Daniel0210 — Sun, 12 Oct 2025 03:16:57 GMT

@William120
All calls will start automated. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Trying to cancel my Sky TV package. They make it impossible

2muchTV — Sun, 12 Oct 2025 04:25:13 GMT

@William120 here's what I did to give 31 days to cancel my Stream package which was still within my 18 month contract.

Wrote an email with my name, address, phone #, account #.

I stated that I am giving 31 days notice to cancel my services and understand that there will be early termination fees.

Sky will eventually contact you and the cancellation notice will start from the day they receive your email.

I cancelled a few days early because you pay a month in advance.

My next bills

16 Sept - 15 Oct balance is £0
16 Oct-15 Nov predicted bill is £11.39 credit
16 Nov-15 Dec predicted bill is £6.39

All being well Sky will owe me just £5.

My point is write and let them contact you.

Re: Trying to cancel my Sky TV package. They make it impossible

Escapee — Sat, 07 Mar 2026 20:04:31 GMT

I received an email yesterday about the new charges for new services that I do not want. It said that if I was not happy about this (it was only 3 quid more) then to contact them within. 30 days and I could cancel, no early termination fees. My current sky package runs for several months yet.

so I used the online chat thing. After the usual upsell, and then offering me a broadband and sky deal, which I refused all of, we got down to it.

I said I wanted to leave as per the email.

The agent said they'd applied a discount which would cover the fee hike and therefore I could only leave on my contract end as my grievance was price. This was not what the email said. I didn't ask for the discount, I asked for termination. It was Sky who applied it, not me, and therefore went against the sentiment of the email, which said I could leave.

Told me the could reduce it by about 20 quid. No I just want to cancel.

Asked to speak to a manager, they told me manager would say the same.

Told them I wanted a manager on the phone in 5 mins or the whole transcript was going to customer services as clearly they were trying to con me.

They told me they'd cancelled it, 31 days notice, no charges, but I was a "special case" and they don't usually do that. I can imagine that most people would have quit arguing at the point where the discount had been applied and accepted their concession. No, the email specifically said if I did not like the change to the contract, I could leave, no exit fees.It was underhanded what they tried and I was not giving up.

Re: Trying to cancel my Sky TV package. They make it impossible

DaveDrizen — Sun, 08 Mar 2026 09:25:43 GMT

@William120 wrote:
It doesnt include a phone number, or I'd have rung it weeks agom, it just sends you to another link and then the same bot you talked to 4 hours prior . I don't want Sky, my box stopped working weeks and weeks ago, I just want them to leave me alone. [removed]

Moderator Actions: Removed unfounded allegations

If you ring sky and go though the automotive system just answer it questions but ignore what they tell you to do. At the end it will ask if that all or words to that fact say "no" you will then be asked if you are the account holder to which you say yes, they then might ask you the password on the account after giving that you will then be put though to a human at customer relations.