topic Overdue Refund (-£43) – Cancelled 6 Jan / Kit Returned 19 Jan in Account & Billing

Overdue Refund (-£43) – Cancelled 6 Jan / Kit Returned 19 Jan

CillaHarrison — Wed, 18 Mar 2026 12:19:42 GMT

Hello,

My account was cancelled on 6 January 2026 and equipment was returned on 19 January. My account shows a credit balance of -£43, but it hasn't been refunded.

As it has been over 10 weeks, could a moderator please escalate this to the Messaging Team for a manual refund?

Many thanks.

Re: Overdue Refund (-£43) – Cancelled 6 Jan / Kit Returned 19 Jan

Daniel0210 — Wed, 18 Mar 2026 12:25:36 GMT

@CillaHarrison
We’ve been asked to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Community Messaging Team should contact you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Overdue Refund (-£43) – Cancelled 6 Jan / Kit Returned 19 Jan

Daniel0210 — Wed, 18 Mar 2026 12:29:34 GMT

@CillaHarrison

Now escalated.

Re: Overdue Refund (-£43) – Cancelled 6 Jan / Kit Returned 19 Jan

Danz994 — Wed, 18 Mar 2026 12:51:22 GMT

Good afternoon @Daniel0210 Thanks for making us aware of this. I'll send @CillaHarrison an invite now and we can assist them further 🙂 Thanks, Danielle