topic Re: Billing in Account & Billing

Billing

Ashaaaaa — Tue, 17 Mar 2026 10:43:43 GMT

Good Morning,

I received an email that my monthly broadband payment is going up by £37. I pay £37 at the moment and it is going up to £40 in April. Unfortunately this is too much for me are you able to help me with this.

Or I may have to unfortunately cancel

Thank you,

Asha Sarker

Re: Billing

Daniel0210 — Tue, 17 Mar 2026 10:48:20 GMT

@Ashaaaaa

The £3 a month increase is the normal price increase which happens every April. It was explained in the T's and C's you read and agreed to.

Once your price increase email / letter arrives it contains a number to call if you wish to cancel certain Sky services. You have 30 days to call after receiving the notification. Leaving penalty free only applies to Sky+, Sky Q, and Broadband/Talk.

Re: Billing

RS23 — Tue, 17 Mar 2026 22:13:03 GMT

This isn't true. Sky follow Ofcoms variable pricing rule. If Sky stated a price increase upfront for broadband then it would not be possible to cancel mid contract without a termination charge.

Re: Billing

PandJ2020 — Tue, 17 Mar 2026 22:59:21 GMT

@RS23 wrote:
If Sky stated a price increase upfront...

They don't.

Re: Billing

RS23 — Wed, 18 Mar 2026 05:53:08 GMT

Don't what?

Re: Billing

Mark39 — Wed, 18 Mar 2026 09:22:20 GMT

@RS23 wrote:

Don't what?

State a price increase upfront for broadband.

Re: Billing

RS23 — Wed, 18 Mar 2026 19:09:05 GMT

Yes aware. I didn't say that they did.