topic Re: I’ve had a email from bt in Account & Billing

I’ve had a email from bt

Christinelight — Wed, 18 Mar 2026 08:23:28 GMT

hi I've had a pretty email to say that I am moving from BT to sky but I haven't actually accepted anything. [Removed] Christine light

Moderator notes: Removed personal info

Re: I’ve had a email from bt

JimM1 — Tue, 17 Mar 2026 17:38:58 GMT

@Christinelight Have a look at the BT e-mail and also any sky e-mails, you may have signed up not knowing you have! The Forum is NOT sky Customer Service so cannot say what you have done. Call sky sales if you are not sure!

Re: I’ve had a email from bt

Daniel0210 — Tue, 17 Mar 2026 17:50:54 GMT

@Christinelight

Your post has been temporarily removed as you've posted your name and an address on what is a forum fully viewable to the public including scammers. Even based on the information you've provided someone would be able to fathom it out.

The post will return once edited by staff.

Re: I’ve had a email from bt

MightyQuinn — Wed, 18 Mar 2026 08:42:31 GMT

@Christinelight wrote:
hi I've had a pretty email to say that I am moving from BT to sky but I haven't actually accepted anything.

Hi @Christinelight That is the way that One Stop Switching works. Someone has accidentally put down your address or number, or you are being slammed. Very important, call the number on the email or you will find your service with BT cut off. It is your responsibility to reject the switch, it does not need your acceptance (ofcom).