topic Re: Cheque refund but going to old address in Account & Billing

Cheque refund but going to old address

kellybrown90 — Tue, 17 Mar 2026 13:28:47 GMT

Hi, I have recently requested a credit refund but the cheque is being sent to my old address where I had Sky Broadband. Please can you let me know who I contact to let them know the cheque needs to be sent to my new address? Thank you.

Re: Cheque refund but going to old address

caesarome — Tue, 17 Mar 2026 13:31:44 GMT

@kellybrown90

If you are still a customer your address would need updating so is the case because we can ask Skys messaging team on here to contact you via a chat bubble about this if you would like ?

Re: Cheque refund but going to old address

kellybrown90 — Tue, 17 Mar 2026 13:45:17 GMT

Hi there, I have just contacted them via chat, thank you 🙂