topic Re: Fraudulent call in Account & Billing

Fraudulent call

mandys952 — Mon, 16 Mar 2026 12:17:53 GMT

I received a phone call from a number starting 01490 stating that my bill will be reduced and to thank me for being a loyal customer I would get a free tablet. Is this a scam?

Re: Fraudulent call

SKY1992bf — Mon, 16 Mar 2026 12:19:02 GMT

@mandys952 100% scam

Re: Fraudulent call

GD1 — Mon, 16 Mar 2026 12:27:44 GMT

@mandys952 That most certainly is not a Sky number nor would SKy ever give away such high cost items as there is no profit in it.

It's a scam designed to gain access to your Sky account and enable them to order mobile phones, see this help article https://www.sky.com/help/articles/account-takeover

Did you give them any details? In any event I would change your account password just in case.

Re: Fraudulent call

mandys952 — Mon, 16 Mar 2026 12:25:26 GMT

Thanks. I've changed my password on my account

Re: Fraudulent call

Daniel0210 — Mon, 16 Mar 2026 12:27:45 GMT

@mandys952

One of the first red flags is mention of a free device! Sky would soon be in financial hardship with such an offer.

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.