topic Re: Engineer coming today needs to be before 3pm in Account & Billing

Engineer coming today needs to be before 3pm

Pontesilva__21 — Mon, 16 Mar 2026 11:49:12 GMT

I need to make sure the engineer comes today before 3pm as I have children to collect and there are no other good times

Re: Engineer coming today needs to be before 3pm

GD1 — Mon, 16 Mar 2026 11:54:36 GMT

@Pontesilva__21 That's simpy not going to happen. if you have a PM appoinment that is anywhere from 1pm to 5pm, you will need to ensure someone is there until the engineer has been, faiulute to do so will incurr a £25 missed appoinment fee.

Sky cannot guarantee a time an engineer will arrive.

Re: Engineer coming today needs to be before 3pm

Daniel0210 — Mon, 16 Mar 2026 12:22:52 GMT

@Pontesilva__21

And even if he/she arrives before 3pm they'll need time to carry out the necessary work, whatever that might be. Of course for broadband some or all of the work may be doable remotely.