topic Re: Are you kidding? in Account & Billing

Are you kidding?

MKerridge — Sat, 14 Mar 2026 17:12:06 GMT

There is a special section to thank Sky? Where's the section for people left in tears with no help given, having spoken to 11 different people who n less than a week and who never got a call back despite being promised 3 times?

Re: Are you kidding?

GD1 — Sat, 14 Mar 2026 20:23:58 GMT

@MKerridge To raise a complaint you can do so by following the steps here https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Are you kidding?

Daniel0210 — Mon, 16 Mar 2026 10:37:04 GMT

@MKerridge

You haven't said what the issue is that needed a call/s to Sky. Perhaps we can help?

Was this a call back from an agent or manager?

My understanding of Customer Service call centre Managers is that they are there to supervise, support and advise their agents and are not particularly public facing. Having said that we see numerous posts on here whereby a callback from an agent or Manager has not been forthcoming. Sky could certainly improve in that area.