topic My account in Account & Billing

My account

Katey46 — Sun, 15 Mar 2026 11:31:02 GMT

My account shows multi screen does this mean I have more than one box? I have one television and one box. I think I am being over charged

Re: My account

MarkGoldsmith — Sun, 15 Mar 2026 11:38:01 GMT

@Katey46 wrote:
My account shows multi screen does this mean I have more than one box? I have one television and one box. I think I am being over charged

Multiscreen also unlocks extra features on Sky Go, such as the ability to watch via games consoles:

https://www.sky.com/help/articles/what-is-sky-go-extra

So its entirely possible to upgrade to multiscreen just for Sky Go Extra.

Re: My account

PandJ2020 — Sun, 15 Mar 2026 11:48:33 GMT

@Katey46 wrote:
My account shows multi screen does this mean I have more than one box?

No.

I have one television and one box.

We can't see your account... We don't know when and how multiscreen was added but it was 'required' for certain promotional upgrades.

I think I am being over charged

Not necessarily. But if you no longer utilise it then by all means call Sky and give notice to cancel it.

As with most subscriptions you are charged regardless of usage.