topic Re: Send documnt in Account & Billing

Send documnt

Trish562 — Sat, 14 Mar 2026 10:18:38 GMT

Changed from kcom to sky broadband. Have proof I've paid to leave them and was told I need to send you this, so you will refund me.

Re: Send documnt

MightyQuinn — Sat, 14 Mar 2026 10:24:42 GMT

Hi @Trish562 Please note that you get a Credit, not a Refund. https://www.sky.com/help/articles/switching-credit-offer

Re: Send documnt

Daniel0210 — Sat, 14 Mar 2026 10:26:20 GMT

Not us @Trish562

You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky will subsequently reimburse the you. Sky would credit back up to £200 for broadband and up to £100 for TV. Please read below about Sky switching credit...

https://www.sky.com/help/articles/switching-credit-offer

Re: Send documnt

caesarome — Sat, 14 Mar 2026 10:27:24 GMT

@Trish562

You must provide a copy of the bill from kcom where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)