topic Re: Can customer services offer additional upgrade offers? in Account & Billing

Can customer services offer additional upgrade offers?

Emily230 — Fri, 13 Mar 2026 23:16:39 GMT

Do customer services often offer additional details for upgrades? I am considering UHD and I can see it's 2 months free then £6/mo - is it possible to get better than this through the sales/CS team, or are they only interested in customer retention e.g if I wanted to cancel an upgrade.

Re: Do customer services offer additional upgrade offers?

Hunter2660 — Fri, 13 Mar 2026 23:39:13 GMT

When your second month starts give notice to cancel, then check your offers in My Sky the day after cancellation, you should see an offer either another free offer or a discounted term.

Re: Can customer services offer additional upgrade offers?

Me134 — Sat, 14 Mar 2026 07:38:23 GMT

@Emily230 wrote:
Do customer services often offer additional details for upgrades? I am considering UHD and I can see it's 2 months free then £6/mo - is it possible to get better than this through the sales/CS team, or are they only interested in customer retention e.g if I wanted to cancel an upgrade.

Like all/most Add-ons, UHD is a rolling monthly deal, I take the free 2 months and cancel it for the end of the 2nd month. It won't be long before another free offer comes up. I'm not sure if it's worth paying for to be honest.

Re: Can customer services offer additional upgrade offers?

arcadeavenger — Sat, 14 Mar 2026 09:17:27 GMT

Hi @Emily230 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141