topic Re: Fixed price contract in Account & Billing

Fixed price contract

Leanback — Fri, 13 Mar 2026 10:07:33 GMT

I have been offered a tv and broadband deal from a Sky agent, over the phone, that would be a fixed price for 2 years.

The upcoming April increase is already included in his offer price.

Does anyone know if he is telling the truth and is able to offer a truly fixed price deal as I suspect he can not.

Re: Fixed price contract

caesarome — Fri, 13 Mar 2026 10:11:48 GMT

@Leanback
Sky don't do fixed price contracts so as you have discovered you will be hit by the annual price rise in April. The discount you have been given is fixed but it is the price before this that isn't hence the forthcoming increase.

Re: Fixed price contract

Daniel0210 — Fri, 13 Mar 2026 10:16:08 GMT

@Leanback

There will be a price review at the start of every year which inevitably results in a price increase starting with the April payment so you will almost certainly see an increase in April 2027 and 2028.

Re: Fixed price contract

Leanback — Fri, 13 Mar 2026 10:20:33 GMT

He is ringing back this morning so that will be an interesting conversation.

I specifically asked him the amount, in pounds that I would be paying on the first month and the amount, in pounds that I would then be paying on the 24th month.

He stated the 2 payments would be exactly the same. He even quoted both amounts in pounds.

He is either offering me a good deal of not telling the truth.

Re: Fixed price contract

Daniel0210 — Fri, 13 Mar 2026 10:33:55 GMT

@Leanback

The discount amount, for example - £7 a month, will be for the whole 24 months. The annual price increases are applied to the standard full price.

Re: Fixed price contract

Leanback — Fri, 13 Mar 2026 11:04:43 GMT

He just called and still insisted that it was a fixed price rather a fixed discount.

He then sent me a copy of the contract which clearly states that that he contract price can vary.

I sent him away with a flea in his ear.

He is clearly misrepresenting the contract terms.

Sky need to be looking at what their agents are telling potential customers.

Re: Fixed price contract

NickNewark — Fri, 13 Mar 2026 11:07:04 GMT

@Leanback It maybe the discounts he's offering that are fixed potentially, not the base price which can and will rise in April next year.

Re: Fixed price contract

Yoghurt — Fri, 13 Mar 2026 11:42:47 GMT

Time they offered fixed price

Re: Fixed price contract

Me134 — Fri, 13 Mar 2026 12:47:47 GMT

@Leanback wrote:
I have been offered a tv and broadband deal from a Sky agent, over the phone, that would be a fixed price for 2 years.
The upcoming April increase is already included in his offer price.
Does anyone know if he is telling the truth and is able to offer a truly fixed price deal as I suspect he can not.

Have you checked your future bills, do they show the same price in May? I've recently renegotiated my deal and this Aprils price is basically baked into the new price (but paying £9 less for the next 12 months), next April will have a rise also but for BB and now Q and HD+ TV we can all call back to renegotiate or cancel.

Re: Fixed price contract

DaveDrizen — Fri, 13 Mar 2026 13:35:48 GMT

@caesarome wrote:
@Leanback
Sky don't do fixed price contracts so as you have discovered you will be hit by the annual price rise in April. The discount you have been given is fixed but it is the price before this that isn't hence the forthcoming increase.

He says the price he was given was including the April increase. I to re- negotiate ed my contract and the new monthly amount was also included the April increase. What can not be guaranteed is what the price will be increased to next year as it's only your discount that stay the same. A

Also Problerbly as it is in my case negotiating new contract now will also delay when the April increase will be app,ied as Sky have 60day rule that price won't increase in that period, with me my 8new contract started in February so my increase is delayed till may

Re: Fixed price contract

caesarome — Fri, 13 Mar 2026 13:53:28 GMT

@DaveDrizen

As stated above Sky has an annual price rise each April so it is unlikely the price is fixed throughout the length of this contract which is usually 24 months.

Re: Fixed price contract

TimmyBGood — Fri, 13 Mar 2026 21:47:55 GMT

@Yoghurt wrote:

Time they offered fixed price

Which would then have to start considerably higher....