topic Re: Emails in Account & Billing

Emails

Elephant5 — Fri, 13 Mar 2026 10:39:18 GMT

I have had several emails telling me I have stopped sports and cinema - I haven't !
I renewed my contract until 2028 and that is showing on MySky app. What do I do when I can't find an email to respond

Re: Emails

Daniel0210 — Fri, 13 Mar 2026 10:51:54 GMT

@Elephant5 wrote:

What do I do when I can't find an email to respond

@Elephant5
Sky don't generally use email for inward communication. These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟣 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟣online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: Emails

caesarome — Fri, 13 Mar 2026 13:11:37 GMT

@Elephant5

Are your future bills correct because if it is then it might be to get them at this new price if you spoke to someone they cancelled them and this triggering this email, before adding them back at the new price.

Re: Emails

splatto — Fri, 13 Mar 2026 13:53:54 GMT

The way they do bills confuses the hell out of everyone. I re-contracted FF500 in January and the bills and emails showed a cancellation and refund from part payment of the old contract and overcharge on the new one. With the price increase for April I will never pay the original contracted price.
You can work out if it's correct when you get used to how they do things. I just ignored the cancellation emails.