topic Re: Refund in Account & Billing

Refund

TRACEY123_ — Tue, 10 Mar 2026 11:06:32 GMT

My account saying am in credit with sky but no longer with them how do I get a refund

Re: Refund

daveNOS — Tue, 10 Mar 2026 11:33:11 GMT

@TRACEY123_ You have 2 options, you can either call customer service and request they manually process the refund or we can escalate your post to the community team here who can process it for you, once processed it takes between 3 and 5 working days to arrive in your account.

Let us know if you want your post escalated to the community team.

Re: Refund

Daniel0210 — Tue, 10 Mar 2026 12:19:04 GMT

@TRACEY123_

If you want to chat to the Community Messaging Team please also let us know if your payment method is still live. If it's not Sky either have to reactivate it or post you a cheque which takes much longer.

Re: Refund

TRACEY123_ — Thu, 12 Mar 2026 16:53:10 GMT

Can you take it community team

Re: Refund

caesarome — Thu, 12 Mar 2026 17:00:50 GMT

@TRACEY123_

Are your payment details still in place ?

Re: Refund

TRACEY123_ — Thu, 12 Mar 2026 18:49:03 GMT

Yes

Re: Refund

caesarome — Thu, 12 Mar 2026 19:18:08 GMT

@TRACEY123_

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

LauraMac38 — Thu, 12 Mar 2026 19:29:19 GMT

Hi @caesarome , thanks for escalating this. We’ve sent @TRACEY123_ an invite to chat.