topic Re: Terrible Service by Sky in Account & Billing

Terrible Service by Sky

davidbartz79 — Thu, 12 Mar 2026 16:27:22 GMT

Looked to cancel my contract early as ive had nothing but problems with my install, wi-fi drops lots, constant low signal in some rooms even with boosters, tv boxes freezing and stuttering, had to send two back as just didnt work, as a apology they offered me sky kids for free for 3 months and added to account without my consent , then after period run out charged me for it and yet im still expected to pay over 300 pounds to cancel a service that doesnt work as advertised

Re: Terrible Service by Sky

caesarome — Thu, 12 Mar 2026 16:37:57 GMT

@davidbartz79

If you are moving to another ISP then you could use the one touch switching system which is explained in this link
https://www.uswitch.com/broadband/guides/one-touch-switch/

If not then you need to contact Sky and give them 14 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-broadband

Select "No, I still need help" at the bottom of the page on the above link.

Re: Terrible Service by Sky

davidbartz79 — Thu, 12 Mar 2026 16:42:44 GMT

already done that , hence the complaints about the cost even though the service is not what is advertised

Re: Terrible Service by Sky

caesarome — Thu, 12 Mar 2026 16:54:58 GMT

This isn't where you can put in a complaint but this is:

https://www.sky.com/help/complaints

Re: Terrible Service by Sky

davidbartz79 — Thu, 12 Mar 2026 17:11:27 GMT

thank you for the link, first helpful person ive spoken to

Re: Terrible Service by Sky

TimmyBGood — Thu, 12 Mar 2026 18:05:46 GMT

@davidbartz79 wrote:

even though the service is not what is advertised

Probably important to note that the 'Enhanced Wall to Wall WiFi Guarantee' isn't actually a guarantee of wireless coverage: what's 'guaranteed' is a small refund if the stated level of service isn't delivered.