topic Re: Tv contract renewal technical issue in Account & Billing

Tv contract renewal technical issue

Archie_Ian — Thu, 12 Mar 2026 15:47:18 GMT

On the my sky app and seen my TV contract was ended and when I try to see renewals it just says there is a technical issue try again later. It's been doing the same thing for three days

Re: Tv contract renewal technical issue

Daniel0210 — Thu, 12 Mar 2026 15:51:27 GMT

@Archie_Ian
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Tv contract renewal technical issue

Archie_Ian — Thu, 12 Mar 2026 15:57:54 GMT

Tried phoning a few weeks back to try and get a cheaper deal on my TV subscription and they tried to get me to get sky sports and internet I tried to tell them I just wanted a better deal on the plan I have but they just kept trying to push this new deal so I hung up

Re: Tv contract renewal technical issue

Daniel0210 — Thu, 12 Mar 2026 15:59:55 GMT

@Archie_Ian

Just say from the outset that you definitely don't want extra add-ons or subscriptions.

Re: Tv contract renewal technical issue

Archie_Ian — Thu, 12 Mar 2026 16:01:31 GMT

I did. And I said it a few times I was getting really annoyed that's why I had to hang up

Re: Tv contract renewal technical issue

caesarome — Thu, 12 Mar 2026 16:01:40 GMT

@Archie_Ian wrote:

and when I try to see renewals it just says there is a technical issue try again later. It's been doing the same thing for three days

@Archie_Ian

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services