topic Re: Bill gone up in Account & Billing

Bill gone up

BobbyHall78 — Thu, 12 Mar 2026 12:20:42 GMT

My Sky Sports and Broadband packages have just gone up, I called to cancel them based on the increase and they said as I'm in contract I can't cancel. I thought I had 30 days from receiving notification to cancel - can someone let me know if I'm right or not?

Re: Bill gone up

caesarome — Thu, 12 Mar 2026 12:25:21 GMT

@BobbyHall78

Have they gone up due to a discount ending or due to the annual price rise and what TV service do you have from Sky ?

Re: Bill gone up

BobbyHall78 — Thu, 12 Mar 2026 12:31:38 GMT

Broadband up £3 and Sky Sports £2. Annual price rise - currently run Sky Signature, Sports, HD and Multi box

Re: Bill gone up

Daniel0210 — Thu, 12 Mar 2026 12:37:03 GMT

@BobbyHall78

The penalty free cancellation option is only for Sky+, Sky Q and Broadband/Talk subscriptions and you need to call the number in the letter or email within 30 days of receiving it.

If that's what you've done you need to call again.

Re: Bill gone up

BobbyHall78 — Thu, 12 Mar 2026 12:38:32 GMT

Yes I did and they said I couldn't cancel I'm a Sky Q customer

Re: Bill gone up

Mark39 — Thu, 12 Mar 2026 13:21:59 GMT

@BobbyHall78 the adviser you spoke to was wrong. I'd call again.

Re: Bill gone up

MightyQuinn — Thu, 12 Mar 2026 14:05:32 GMT

Hi @BobbyHall78 Simply quote the email.