topic Re: Payment in Account & Billing

Payment

Rosemin — Wed, 11 Mar 2026 05:31:44 GMT

Hi why was my account debited when I paid early?

Re: Payment

caesarome — Wed, 11 Mar 2026 05:50:42 GMT

You shouldn't need to make manual payments as doing so to close to your payment date will not stop Sky from taking the payment as they request this in advance so the chances are your payment you made has gone onto your account as a credit which can either be left so it is used to pay your next bill or it can be refunded.

If you want it refunded we can arrange some help for you via Sky's messaging team so please confirm that you do see a credit on your account ?

Re: Payment

Rosemin — Wed, 11 Mar 2026 05:54:26 GMT

Yes. I made payment using a different card. Can I have that refunded and the balance on my account used instead please?

Re: Payment

Daniel0210 — Wed, 11 Mar 2026 06:59:13 GMT

@Rosemin wrote:

Can I have that refunded and the balance on my account used instead please?

@Rosemin

Your post is confusing. Either the unnecessary payment stays in your Sky account and is used to pay next months bill or we can arrange for it to be refunded.

Re: Payment

Rosemin — Wed, 11 Mar 2026 07:04:36 GMT

Refund please.

Re: Payment

Daniel0210 — Wed, 11 Mar 2026 07:07:31 GMT

@Rosemin
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Payment

Rosemin — Wed, 11 Mar 2026 07:08:31 GMT

Ok. I just wanted the money back.

Re: Payment

Daniel0210 — Wed, 11 Mar 2026 07:25:48 GMT

@Rosemin

The staff on the Community Messaging Team can arrange that through the private chat they'll send you. The refund will then take 3-5 working days.

Re: Payment

LJB-C — Wed, 11 Mar 2026 09:45:46 GMT

Thanks @Daniel0210 for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Payment

Rosemin — Wed, 11 Mar 2026 16:12:29 GMT

Hi thanks, I spoke to Archana this morning, she said I'll get a refund?

Re: Payment

caesarome — Wed, 11 Mar 2026 16:34:22 GMT

@Rosemin

Then as advised earlier by @Daniel0210 @it should be with you within 3 to 5 working days so at the very latest by this time next week.

Re: Payment

Rosemin — Wed, 11 Mar 2026 16:37:50 GMT

Thank you..