topic Re: Credit Refund in Account & Billing

Credit Refund

Allisonj89 — Wed, 11 Mar 2026 15:08:27 GMT

I have a credit on my broadband and have been ringing for 4 weeks to get this refunded but It is not coming through. What can I do as I am being told the same thing everytime I ring that it will be paid in 3-5 days but it never is?

Re: Credit Refund

Daniel0210 — Wed, 11 Mar 2026 15:10:39 GMT

@Allisonj89

What is this credit for ie; have you recently left Sky?

Re: Credit Refund

Allisonj89 — Wed, 11 Mar 2026 15:20:51 GMT

No, it was compensation but has been put on my account as a credit.

Re: Credit Refund

Daniel0210 — Wed, 11 Mar 2026 15:23:01 GMT

@Allisonj89

Auto compensation is usually added to Sky accounts as a credit to be used towards future bills rather than refunded to a payment method.

Re: Credit Refund

Allisonj89 — Wed, 11 Mar 2026 15:26:36 GMT

Ok thank you.