https://helpforum.sky.com/t5/Account-Billing/Previous-suppler/m-p/5229220#M285069 <P>We upgraded with Sky on the 24.2.26 for 2 Years. We where told Sky would pay our previous supplier.</P><P>we have been billed and paid £24.99 for period &nbsp;13.3.26 to 12.4.26&nbsp;</P> Wed, 11 Mar 2026 13:17:54 GMT Leastuart 2026-03-11T13:17:54Z https://helpforum.sky.com/t5/Account-Billing/Previous-suppler/m-p/5229220#M285069 <P>We upgraded with Sky on the 24.2.26 for 2 Years. We where told Sky would pay our previous supplier.</P><P>we have been billed and paid £24.99 for period &nbsp;13.3.26 to 12.4.26&nbsp;</P> Wed, 11 Mar 2026 13:17:54 GMT https://helpforum.sky.com/t5/Account-Billing/Previous-suppler/m-p/5229220#M285069 Leastuart 2026-03-11T13:17:54Z https://helpforum.sky.com/t5/Account-Billing/Previous-suppler/m-p/5229229#M285073 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4635858">@Leastuart</a>&nbsp;</P> <P>You have been told incorrectly as Sky doesn't pay your previous supplier but what they will do is to apply a credit to your bill.</P> <P>&nbsp;</P> <P>l<SPAN>This link explains what you need to do:</SPAN></P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/switching-credit-offer" target="_blank">https://www.sky.com/help/articles/switching-credit-offer</A></P> <P>&nbsp;</P> <P>You must provide a copy of the bill from your previous supplier where you have been charged an early termination fee and a copy of a statement&nbsp;showing that you have paid it and send these to Sky via this email address -&nbsp;switching credit @sky.uk (all one word without the gap)</P> Wed, 11 Mar 2026 13:21:50 GMT https://helpforum.sky.com/t5/Account-Billing/Previous-suppler/m-p/5229229#M285073 caesarome 2026-03-11T13:21:50Z