topic Credit in Account & Billing

Credit

Craig_1987 — Wed, 11 Mar 2026 09:52:20 GMT

I have credit on my account and would like it back

Re: Credit

caesarome — Wed, 11 Mar 2026 09:56:48 GMT

@Craig_1987

Is the credit due to you leaving Sky or due to an overpayment ?

Re: Credit

Craig_1987 — Wed, 11 Mar 2026 12:20:46 GMT

I have £207 in credit that I would like back please

Re: Credit

Craig_1987 — Wed, 11 Mar 2026 12:21:25 GMT

Sorry £107 due to leaving sky

Re: Credit

Daniel0210 — Wed, 11 Mar 2026 12:24:21 GMT

@Craig_1987
Refunds after cancelling should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

Re: Credit

Craig_1987 — Wed, 15 Apr 2026 14:49:03 GMT

I've had my final bill and still have credit can I get this back please

Re: Credit

Daniel0210 — Wed, 15 Apr 2026 14:51:09 GMT

@Craig_1987

No need to add to a different thread so it's been moved to your thread from last month which you didnt reply back to at the time.

Would you like this escalatedto Sky as we originally suggested?

Re: Credit

MightyQuinn — Wed, 15 Apr 2026 14:52:52 GMT

@Daniel0210 wrote:
@Craig_1987
Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

Hi @Craig_1987 Have you answered this question?

Re: Credit

Craig_1987 — Wed, 15 Apr 2026 15:31:59 GMT

Yes payment method still active

Re: Credit

Daniel0210 — Wed, 15 Apr 2026 15:33:43 GMT

@Craig_1987
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit

Craig_1987 — Wed, 15 Apr 2026 15:34:49 GMT

Yes please

Re: Credit

arcadeavenger — Wed, 15 Apr 2026 15:41:27 GMT

Hi @Daniel0210 Thanks for escalating this. We’ve sent @Craig_1987 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.