topic Re: Unable to progress checkout in Account & Billing

Unable to progress checkout

williamparky — Fri, 13 Feb 2026 09:49:01 GMT

When I go to the Sky Stream buy page, select the base package and hit continue I am taken to the following blank page: https://www.sky.com/glass/buy/streamundefined

and am unable to progess any further as nothing loads, no error just a white screen. This is the same on web in multiple different browsers and though the My Sky phone app same issue.

Re: Unable to progress checkout

caesarome — Fri, 13 Feb 2026 09:50:12 GMT

@williamparky

You will have to call to get the order placed instead.

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Re: Unable to progress checkout

williamparky — Fri, 13 Feb 2026 09:51:15 GMT

No thanks, if they want a sale they need to fix their website.

Re: Unable to progress checkout

toerag — Tue, 10 Mar 2026 09:54:47 GMT

Never has it been so hard to exchange money for a product. [removed]

Moderator Actions: Removed inappropriate language