Changed package

Shive14 — Tue, 10 Mar 2026 01:29:24 GMT

I have a subscription for £68.00 per month that I began using on 6th march 2026 when it was installed. But I have accidentally reduced my monthly payment deal & would like to continue with the subscription that I originally agreed on. As I didn't realise I was on the correct account as I use my email address for other Sky accounts that belong to my elderly father & aunt & I thought I was unsubscribing to their Sky account (So a bit confusing 🫤 So would it be possible for me to continue with the monthly plan I have set up? Thanku 😊

Re: Changed package

J_ham — Tue, 10 Mar 2026 09:16:23 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Changed package in Account & Billing

Changed package

Re: Changed package