Over paid

Lindsi81 — Tue, 10 Mar 2026 06:41:43 GMT

Hi I've over paid my sky bill can I get a refund or will the next month's direct debit be free

Re: Over paid

Lindsi81 — Tue, 10 Mar 2026 06:42:45 GMT

What's the answer

Re: Over paid

Daniel0210 — Tue, 10 Mar 2026 07:05:18 GMT

@Lindsi81
It seems like you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Over paid

Daniel0210 — Tue, 10 Mar 2026 07:07:35 GMT

@Lindsi81 wrote:
What's the answer

@Lindsi81

Expecting a reply to your first post within 60 seconds is unrealistic. We are customers here and reply when we can.

topic Over paid in Account & Billing

Over paid

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