topic Service code for netflix in Account & Billing

Service code for netflix

SMclaren — Mon, 09 Mar 2026 15:01:54 GMT

I have been hacked into my email linked in with our sky account. Netflix support is asking me for service code but I can't find it anywhere.

The problem is the netflix account is under my name and under the hacked email and the sky account is under my partners details.

How/where do i get the service code

Re: Service code for netflix

caesarome — Mon, 09 Mar 2026 16:40:55 GMT

To find your Netflix service code, log in to your account via a web browser, go to your account page, and select "Service Code" at the bottom to generate a code that lasts two hours. Alternatively, on a TV, open the menu, select "Get Help," and choose "Get QR code" to scan with a mobile device.

Re: Service code for netflix

SMclaren — Mon, 09 Mar 2026 17:22:02 GMT

Hey thank you for the answer but I cant access netflix in web browser as my email is hacked

Abd not sure how to get help via tv

Re: Service code for netflix

caesarome — Mon, 09 Mar 2026 17:26:48 GMT

All it appears you need to do is to login to the Netflix website with your login details. Your email account being hacked doesn't come into it as you do not need to access your email account, just the Netflix website.

Re: Service code for netflix

SMclaren — Mon, 09 Mar 2026 17:34:17 GMT

They have changed my password on netflix too as its not working so i cant log in as i said

Re: Service code for netflix

Brill+Gill — Mon, 09 Mar 2026 20:11:16 GMT

Hi @SMclaren, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Service code for netflix

Grove27 — Thu, 02 Apr 2026 12:26:26 GMT

I need to access my service code also but the option to access it on the Netflix app is not there? My Netflix account was set up on my sky tv with an incorrect email address and I can't change it until I have my service code.

can you help me with this?

Re: Service code for netflix

RMall — Sat, 04 Apr 2026 16:36:34 GMT

This is happening to me too, did you manage to get your service code in the end? I just get 'technical error' when I select to recover my netflix account from the Sky website.