topic Re: My Sky set up looking for uk postal code in Account & Billing

My Sky set up looking for uk postal code

Maryh30 — Mon, 09 Mar 2026 12:57:31 GMT

I have set up my account but the app won't let me proceed until I put in my post code. It will not recognise my Irish code and asks for a UK code. I can't get past this screen

Re: My Sky set up looking for uk postal code

caesarome — Mon, 09 Mar 2026 13:13:19 GMT

@Maryh30

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: My Sky set up looking for uk postal code

LJB-C — Mon, 09 Mar 2026 13:14:22 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.