topic Re: Payment taken twice in Account & Billing

Payment taken twice

Aidan82653 — Sat, 07 Mar 2026 11:45:16 GMT

My bill didn't come out this month so I manually payed 70€ and then it took the payment a hour or 2 later

the 70€ is showing as credit id like a refund if possible

Re: Payment taken twice

Daniel0210 — Sat, 07 Mar 2026 12:31:01 GMT

@Aidan82653
It seems like you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment.

Once Sky Ireland have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that.

Re: Payment taken twice

Aidan82653 — Sat, 07 Mar 2026 12:33:42 GMT

Yes please I'd like to refund it it's showing the 70€ as credit in my account

Re: Payment taken twice

Daniel0210 — Sat, 07 Mar 2026 12:38:58 GMT

@Aidan82653
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Payment taken twice

Aidan82653 — Sat, 07 Mar 2026 12:41:45 GMT

Lovely thanks Daniel will I get a notification?

Re: Payment taken twice

Daniel0210 — Sat, 07 Mar 2026 12:42:52 GMT

@Aidan82653

See paragraph two.

Re: Payment taken twice

Aidan82653 — Sun, 08 Mar 2026 12:12:19 GMT

Still not sure if gotten the invite for private chat yet

thanks Aidan

Re: Payment taken twice

Daniel0210 — Sun, 08 Mar 2026 12:15:58 GMT

@Aidan82653

One of the Messaging Team will update this thread when an invite has been sent. Nothing yet.

Re: Payment taken twice

caesarome — Sun, 08 Mar 2026 12:26:00 GMT

@Aidan82653 wrote:

Still not sure if gotten the invite for private chat yet

thanks Aidan

@Aidan82653

I have alerted them again for you.

Re: Payment taken twice

Aidan82653 — Tue, 10 Mar 2026 23:19:14 GMT

Don't mean to be nagging but still nothing reply from sky

thanks

Re: Payment taken twice

Daniel0210 — Wed, 11 Mar 2026 04:08:27 GMT

@Aidan82653

I have escalated this again. If no invite is forthcoming I suggest you need to call Sky Ireland.