topic Re: MySky says I have SkyGlass and I don’t in Account & Billing

MySky says I have SkyGlass and I don’t

AndyT — Sat, 07 Mar 2026 19:06:42 GMT

I have SkyStream but the MySky App says I have SkyGlass. How do I correct this?

Re: MySky says I have SkyGlass and I don’t

caesarome — Sat, 07 Mar 2026 19:21:14 GMT

@AndyT

I'm not sure you can so is it causing you any issues with your account ?

Re: MySky says I have SkyGlass and I don’t

AndyT — Sat, 07 Mar 2026 19:25:28 GMT

Well it's wrong, for a start, and I'm guessing they don't cost the same.

Re: MySky says I have SkyGlass and I don’t

caesarome — Sat, 07 Mar 2026 19:26:47 GMT

@AndyT

Are you being billed for Sky Stream which I presume you are or Sky Glass ?

Re: MySky says I have SkyGlass and I don’t

AndyT — Sat, 07 Mar 2026 19:30:19 GMT

When did it become a bad thing to want my details to be correct?

Re: MySky says I have SkyGlass and I don’t

caesarome — Sat, 07 Mar 2026 19:31:56 GMT

If you want we can ask Sky's messaging team to contact you via here about this ?

Re: MySky says I have SkyGlass and I don’t

AndyT — Sat, 07 Mar 2026 19:33:55 GMT

Yes please. I'd also like to know why I'm getting adverts for the Midlands, when I live in the North West

Re: MySky says I have SkyGlass and I don’t

caesarome — Sat, 07 Mar 2026 19:37:10 GMT

@AndyT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: MySky says I have SkyGlass and I don’t

splatto — Sat, 07 Mar 2026 19:37:16 GMT

@AndyT wrote:
Well it's wrong, for a start, and I'm guessing they don't cost the same.

Is there a charge for a Sky Glass TV on your bill?

Re: MySky says I have SkyGlass and I don’t

Me134 — Sat, 07 Mar 2026 19:46:57 GMT

My account says I've still got a Glass TV pending delivery and has had since October 2021, can't say it's bothering me overly much.

That said it's showing £874 credit which will be applied against my monthly bill. I wonder if I could get that transferred to my Q bill 😉

Re: MySky says I have SkyGlass and I don’t

caesarome — Sat, 07 Mar 2026 19:51:15 GMT

@Me134 wrote:

That said it's showing £874 credit which will be applied against my monthly bill. I wonder if I could get that transferred to my Q bill 😉

Was this from a Sky Glass account that you used to have ?

Is it on the same account as your Sky Q one ?

Re: MySky says I have SkyGlass and I don’t

Me134 — Sat, 07 Mar 2026 19:55:08 GMT

Yes to both, not a serious post though as I (eventually) got my refund after cancelling the order before delivery. It's sat there on my account every since.

Re: MySky says I have SkyGlass and I don’t

ItWasAllMichele — Sat, 07 Mar 2026 20:23:31 GMT

Thanks for escalating this @caesarome . We’ve sent an invite to @AndyT to chat.

Please be aware conversations automatically close if there is no response within 48 hours.