https://helpforum.sky.com/t5/Account-Billing/Sky-technician-issie/m-p/5226502#M284655 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4632942">@Akua</a>&nbsp;</P> <P>You could try putting in a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></P> <P><BR />This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.</P> Sat, 07 Mar 2026 19:23:52 GMT caesarome 2026-03-07T19:23:52Z https://helpforum.sky.com/t5/Account-Billing/Sky-technician-issie/m-p/5226469#M284644 <P>I attempted to call Sky multiple times today about overcharging on sky q, sky HD tnt billed twice<BR />I was repeatedly told that Sky staff could not access my account due to a technical system issue when entering my postcode.<BR />I was transferred between billing and technical departments multiple times, with no resolution. This occurred 7-8 times<BR />Each time I had to repeat my account number and explanation again from the beginning.<BR />Several agents confirmed they could not access the account because it appeared “blocked” in the system.</P><P>&nbsp;</P><P>Does anyone know how this can be sorted?&nbsp;</P> Sat, 07 Mar 2026 18:07:00 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-technician-issie/m-p/5226469#M284644 Akua 2026-03-07T18:07:00Z https://helpforum.sky.com/t5/Account-Billing/Sky-technician-issie/m-p/5226502#M284655 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4632942">@Akua</a>&nbsp;</P> <P>You could try putting in a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></P> <P><BR />This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.</P> Sat, 07 Mar 2026 19:23:52 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-technician-issie/m-p/5226502#M284655 caesarome 2026-03-07T19:23:52Z