topic Tryng to notify about a house move in Account & Billing

Tryng to notify about a house move

basshead — Sat, 07 Mar 2026 14:35:53 GMT

Hello. We are moving house next week and can't find a contact that works online. We have Sky Q and super fast broadband. Does anyone have a phone number with a real person at the other end please ?

Thank you in advance.

Re: Tryng to notify about a house move

Daniel0210 — Sat, 07 Mar 2026 14:44:45 GMT

@basshead

Dial 150 free from your Sky Talk landline. Note the lead in time for broadband is at least 10 working days.

Re: Tryng to notify about a house move

basshead — Sat, 07 Mar 2026 14:51:02 GMT

Hi Daniel thank you but we don't have a landline phone

Re: Tryng to notify about a house move

TimmyBGood — Sat, 07 Mar 2026 15:01:42 GMT

@basshead wrote:

We are moving house next week

Unfortunately that's much to close for seamless transfer of service, so you might want to think about making temporary arrangements such as cellular data access.

Re: Tryng to notify about a house move

Daniel0210 — Sat, 07 Mar 2026 15:08:18 GMT

@basshead wrote:

Hi Daniel thank you but we don't have a landline phone

@basshead

You do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine.

If you buy a cheap handset you only need to plug it in when you need to call Sky if and when there's an issue.

These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: Tryng to notify about a house move

basshead — Wed, 11 Mar 2026 07:54:08 GMT

Thank you all . Sorted now, found a number to call at end of the thread. Operator very helpful. Happy human 😊