Double payment

nigelmc63 — Sat, 07 Mar 2026 07:33:57 GMT

You have taken another £30.88 out of my account now I have no money left so I am £30.88 in balance on my sky talk and broadband so I would like you to send me my money back to my account thankyou

Re: Double payment

Daniel0210 — Sat, 07 Mar 2026 07:59:26 GMT

@nigelmc63
You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

It seems like you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

topic Double payment in Account & Billing

Double payment

Re: Double payment