topic Re: Hiya, how do I request a final bill credit refund? in Account & Billing

Hiya, how do I request a final bill credit refund?

Becta — Sat, 07 Mar 2026 01:38:01 GMT

Hiya, how do I request a final bill credit refund?

Re: Hiya, how do I request a final bill credit refund?

Daniel0210 — Sat, 07 Mar 2026 03:06:37 GMT

@Becta wrote:

Hiya, how do I request a final bill credit refund?

If you mean you've recently cancelled your subscription, refunds should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

Re: Hiya, how do I request a final bill credit refund?

Becta — Sun, 08 Mar 2026 04:29:15 GMT

If you would, thank you.

Re: Hiya, how do I request a final bill credit refund?

Daniel0210 — Sun, 08 Mar 2026 04:36:54 GMT

@Becta

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

Re: Hiya, how do I request a final bill credit refund?

Becta — Sun, 08 Mar 2026 05:46:26 GMT

Yes to both

Re: Hiya, how do I request a final bill credit refund?

Daniel0210 — Sun, 08 Mar 2026 07:01:05 GMT

@Becta
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Hiya, how do I request a final bill credit refund?

Becta — Sun, 08 Mar 2026 07:04:51 GMT

Thank you 😊